Terms of Use
Introduction
These Terms of Use and End User Licence Agreement (“Terms”) form a legally binding agreement between you and Protocol (“Protocol”, “we”, “us” or “our”).
These Terms govern your access to and use of:
- the Protocol mobile application (the "App);
- our websit at joinprotocol.io and any related websites;
- any features, content, tools, calculators, reminders, artificial-intelligence features, subscriptions and other services we make available through the App or website,
together referred to as the “Service”.
Please read these Terms carefully before using the Service.
1. Accepting these Terms
By downloading the App, creating an account, purchasing a subscription, clicking to accept these Terms or otherwise accessing or using the Service, you confirm that:
- you have read and understood these Terms;
- you agree to be bound by these Terms;
- you have the legal capacity to enter into this agreement; and
- you will comply with all applicable laws and regulations.
If you do not agree to these Terms, you must not access or use the Service.
Your use of the Service is also governed by our Privacy Policy, available at joinprotocol.io/privacy-policy. Our Privacy Policy explains how we collect, use, store and disclose personal information, including health-related information.
2. Eligibility and age requirements
You must be at least 18 years old to create an account or use the Service.
By creating an account or using the Service, you represent and warrant that you are at least 18 years old.
The Service is not intended for children or for use by a parent, guardian or other person to manage a child’s peptide, medication or health-related activity.
We may request reasonable evidence of age or eligibility and may suspend or terminate an account where we reasonably believe that the eligibility requirements have not been met.
3. Important medical and safety notice
3.1 Protocol is not a healthcare provider
Protocol is a tracking, organisational and informational tool.
Protocol does not provide medical care, medical advice, diagnosis, treatment, prescriptions, pharmacy services or emergency services. We are not a doctor, pharmacist, clinic, hospital or other regulated healthcare provider.
No doctor-patient, clinician-patient, pharmacist-patient or other healthcare relationship is created between you and Protocol through your use of the Service.
3.2 The Service is not a substitute for professional advice
Information made available through the Service, including information about peptides, protocols, timing, frequency, reconstitution, quantities, concentrations, potential benefits, risks, side effects or interactions, is provided for general informational and organisational purposes only.
It is not intended to replace advice from a qualified doctor, pharmacist or other appropriately licensed healthcare professional.
You must consult an appropriately qualified healthcare professional before:
- starting, stopping or changing any peptide, medicine, supplement or treatment;
- changing a dose, concentration, frequency or administration method;
- combining substances;
- acting on information generated by the Service;
- making decisions concerning symptoms, side effects or your health; or
- using any product that has not been prescribed or approved for your use.
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Never disregard professional medical advice or delay seeking it because of information provided through Protocol.
3.3 No emergency use
The Service must not be used for emergencies or urgent medical situations.
If you believe that you or another person may be experiencing a medical emergency, serious adverse reaction, overdose or immediate danger, stop using the Service and contact the appropriate emergency services immediately. In the United Kingdom, call 999 or 112. In the United States of America, call 911.
Protocol does not monitor your account or health entries in real time and cannot contact emergency services on your behalf.
3.4 Legal and regulatory status of peptides
The legal, regulatory, prescription and approval status of peptides and other substances varies between countries and may change.
The appearance of a peptide, substance or protocol within the Service does not mean that:
- it is approved by a regulator;
- it is safe or effective;
- it is legally available;
- it is suitable for you;
- it may lawfully be purchased, possessed, supplied or administered; or
- Protocol endorses or recommends its use.
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You are solely responsible for ensuring that your possession and use of any peptide, medicine, supplement or other substance is lawful and medically appropriate in your location.
Protocol does not sell, prescribe, dispense or supply peptides, medicines or controlled substances.
You must not use the Service to facilitate the unlawful purchase, sale, supply, manufacture, importation, exportation or administration of any substance.
3.5 Research products and unapproved substances
You must not rely on Protocol to determine whether a product marketed as “research use only”, “not for human consumption” or under similar wording is safe, genuine or appropriate for human use.
Protocol does not verify the identity, purity, quality, sterility, concentration, labelling, storage conditions or source of any product.
4. Calculators, reconstitution tools and numerical outputs
The Service may include tools that perform mathematical calculations based on information entered by you, including vial quantity, concentration, diluent volume, desired quantity, syringe size or measurement units.
These tools:
- provide mathematical estimates only;
- do not prescribe or recommend a dose;
- do not confirm that a dose or substance is safe;
- do not verify the information you enter;
- do not account for every clinical or individual factor; and
- may produce incorrect results because of user error, incorrect labelling, unit conversion, rounding, software error or incomplete information.
You are responsible for checking every input and output independently.
Before relying on any calculation, you must verify it against the product’s official instructions and with an appropriately qualified doctor or pharmacist.
You must not use a calculation where you are uncertain about:
- the identity or strength of a substance;
- whether the quantity is expressed per vial, per millilitre or in total;
- the correct measurement unit;
- the appropriate diluent;
- the intended concentration;
- the accuracy of the product label; or
- the correct administration method.
Protocol accepts no responsibility for a calculation based on inaccurate, incomplete or misunderstood information supplied by you, except where liability cannot lawfully be excluded.
5. Artificial-intelligence and automated features
Some parts of the Service may use artificial intelligence, machine learning or other automated systems to generate responses, summaries, suggestions, educational information or organisational assistance.
Automated outputs may:
- be inaccurate, incomplete, misleading or outdated;
- misunderstand your question or information;
- omit relevant risks or contraindications;
- produce different answers to similar questions; or
- contain information that is not appropriate for your circumstances.
Automated outputs are not reviewed or approved by a doctor or pharmacist unless we explicitly state otherwise.
You must not treat an automated output as a diagnosis, prescription, treatment plan or personalised medical recommendation.
You are responsible for independently verifying any output before acting on it. You must consult an appropriately qualified healthcare professional before making any medical or treatment decision.
6. Reminders and notifications
The Service may allow you to schedule reminders or receive notifications relating to entries, check-ins or planned activity.
Reminders and notifications are provided as a convenience only. Their delivery may be affected by:
- device settings;
- notification permissions;
- internet or mobile connectivity;
- operating-system restrictions;
- battery-saving settings;
- time-zone changes;
- software errors;
- service interruptions; or
- third-party systems.
We do not guarantee that a reminder or notification will be delivered, delivered on time or remain available.
You must not rely on Protocol as your only method of remembering or managing any medicine, peptide, injection, appointment or other health-related activity. You are responsible for maintaining an independent and reliable reminder system where missing an activity could affect your health or safety.
7. Accounts
Certain features require a Protocol account.
You agree to:
- provide accurate, current and complete information;
- keep your account information up to date;
- maintain the confidentiality of your login credentials;
- use a secure password;
- not share your account with another person;
- promptly notify us if you suspect unauthorised access; and
- accept responsibility for activity occurring through your account where caused by your failure to keep your credentials secure.
You must not impersonate another person, create an account using false information or attempt to conceal your identity for fraudulent or abusive purposes.
We may require you to verify your email address or reauthenticate before accessing sensitive features, changing account information or requesting account deletion.
We may refuse registration, suspend access or close an account where reasonably necessary to protect users, the Service, our rights or third parties.
8. Your health records and entries
You are responsible for the accuracy, completeness and relevance of information you enter into the Service.
Protocol does not independently verify:
- substances you record;
- quantities or measurement units;
- dates or times;
- weight or health measurements;
- symptoms or side effects;
- schedules;
- uploaded documents or images; or
- information copied from packaging or third parties.
The Service should not be treated as an official medical record or as a replacement for records maintained by your healthcare provider.
You should retain your own copy of any information you may need for medical, legal, insurance or other important purposes.
9. Permission to use the App
Subject to these Terms, we grant you a limited, personal, revocable, non-exclusive, non-transferable and non-sublicensable licence to download, install and use the App for your personal, non-commercial use on devices that you own or control.
This licence does not transfer ownership of the App or any intellectual-property rights to you.
You may not:
- copy, modify, adapt or create derivative works from the App;
- sell, rent, lease, sublicense, distribute or commercially exploit the App;
- reverse engineer, decompile, disassemble or attempt to derive the source code of the App, except to the limited extent this restriction is prohibited by law;
- remove copyright, trade mark or ownership notices;
- bypass subscriptions, access controls or security measures;
- use the App to build or train a competing product or service;
- use automated tools to scrape, extract or collect content or data;
- introduce malware, malicious code or harmful material; or
- use the App in a way not expressly permitted by these Terms.
10. Acceptable use
You must use the Service lawfully and responsibly.
You must not use the Service:
- in a manner that is unlawful, fraudulent, deceptive, threatening, abusive or harmful;
- to encourage or facilitate illegal drug use or the unlawful supply of regulated substances;
- to provide medical services to another person without appropriate qualifications and authorisation;
- as a clinical decision-support, prescribing or patient-management system;
- to enter another person’s health information without an appropriate lawful basis and their permission;
- to infringe intellectual-property, privacy, confidentiality or other rights;
- to transmit harmful software or interfere with the Service;
- to probe, scan or test the vulnerability of our systems without written permission;
- to obtain unauthorised access to an account, system or data;
- to harass, exploit or endanger another person;
- to generate or distribute false or dangerously misleading medical information;
- to misrepresent content generated by Protocol as advice from a doctor, pharmacist or regulator; or
- in any manner that could damage, disable, overload or impair the Service.
We may investigate suspected misuse and may preserve or disclose relevant information where reasonably necessary to comply with law, enforce these Terms or protect a person from harm.
11. Content you provide
You retain ownership of information, text, images, documents and other content you submit to the Service (“User Content”).
You grant us a limited, non-exclusive, worldwide and royalty-free licence to host, store, reproduce, transmit, process and display your User Content solely as reasonably necessary to:
- provide and operate the Service;
- synchronise your account across supported devices;
- generate features or outputs you request;
- provide customer support;
- maintain security and prevent misuse; and
- comply with applicable law.
This licence ends when the relevant User Content is deleted, except where continued retention is required by law, reasonably necessary for security or dispute-resolution purposes, or where the content has been irreversibly anonymised.
You confirm that:
- you have the right to submit the User Content;
- the User Content does not infringe another person’s rights; and
- your submission and our processing of it in accordance with these Terms and our Privacy Policy is lawful.
12. Ownership and intellectual property
The Service, including its software, design, branding, databases, text, graphics, interfaces, arrangement, features and content supplied by us, is owned by or licensed to Protocol and is protected by intellectual-property laws.
“Protocol”, associated logos and other branding are trade marks or trade names belonging to us or our licensors.
Except for the limited licence expressly granted under these Terms, no right, title or interest in the Service is transferred to you.
You may not use our trade marks, branding or copyrighted material without our prior written permission.
13. Subscriptions and purchases
13.1 Premium features
Some features may require a paid auto-renewing subscription.
The subscription options, billing period, current price, included features and any introductory offer or free trial will be displayed before you confirm a purchase.
Prices may vary by country, currency and App Store storefront.
13.2 Apple App Store billing
Where you purchase a subscription through Apple:
- payment will be charged to your Apple Account when you confirm the purchase;
- your subscription will automatically renew for the displayed renewal period unless you cancel it;
- your Apple Account may be charged for renewal within the period specified by Apple before the current subscription period ends;
- the renewal price will be the price shown by Apple, subject to any permitted price change;
- Apple processes the payment and manages billing; and
- Apple’s applicable payment and subscription terms also apply.
13.3 Managing or cancelling an Apple subscription
You may manage or cancel your subscription through your Apple Account subscription settings.
Cancellation takes effect in accordance with Apple’s rules, normally at the end of the current paid subscription period. You will generally retain access to paid features until that period expires.
Deleting the App does not cancel a subscription.
Deleting your Protocol account does not automatically cancel a subscription billed through Apple. You must separately cancel the subscription through your Apple Account settings.
13.4 Free trials and introductory offers
Where a free trial or introductory offer is available, its duration and terms will be displayed before purchase.
Unless cancelled within the time displayed by Apple, the subscription may automatically convert into a paid, auto-renewing subscription when the trial or offer ends.
Eligibility for free trials and introductory offers is determined by Apple and may be limited to new or eligible subscribers.
13.5 Price changes
Subscription prices may change.
Where required, Apple will provide notice of a price change or request your consent. A price change will take effect in accordance with Apple’s applicable rules and the information presented through the App Store.
13.6 Refunds
Purchases made through Apple are billed and administered by Apple.
Refund requests for an App Store purchase must normally be submitted to Apple and will be determined under Apple’s policies and applicable law.
Nothing in these Terms affects any refund, cancellation or other right you have under mandatory consumer-protection law.
13.7 Restoring purchases
Where supported, you may restore eligible previous purchases using the restore-purchases feature and the Apple Account originally used to complete the purchase.
14. Service communications
We may send you service-related communications, including:
- email-verification messages;
- password-reset or security messages;
- account notices;
- subscription or billing-related information;
- changes to the Service or these Terms;
- responses to support requests; and
- information required by law.
These communications are part of operating the Service and may continue even where you have opted out of marketing communications.
We will only send electronic marketing where permitted by law. You may unsubscribe from marketing using the method provided in the relevant communication.
15. Third-party services
The Service depends on third-party platforms and service providers, which may include hosting, database, authentication, email-delivery, analytics, payment, subscription-management, artificial-intelligence and app-distribution providers.
Your use of third-party services may be subject to separate terms and privacy policies.
We are not responsible for third-party services that we do not control, although this does not affect any responsibility we cannot legally exclude.
You must comply with applicable third-party terms when using the Service, including the terms governing your device, internet connection and App Store account.
16. Third-party links and information
The Service may contain links to third-party websites, products, research papers, services or resources.
A link or reference does not mean that Protocol endorses, verifies or guarantees the third party or its information.
We do not control third-party websites or services and are not responsible for their availability, content, security, products, advice or privacy practices.
You should independently assess third-party information and seek professional advice where appropriate.
17. Availability, updates and changes to the Service
We aim to provide a reliable Service, but we do not guarantee that it will always be available, uninterrupted, secure or error-free.
We may:
- update, modify or discontinue features;
- release security fixes or new versions;
- impose reasonable usage limits;
- suspend the Service for maintenance;
- change technical requirements; or
- withdraw support for outdated operating systems or App versions.
You may need to install updates to continue using the Service.
We will take reasonable steps to avoid materially reducing paid functionality during an active subscription without notice, except where a change is required for security, safety, legal or regulatory reasons.
18. Beta and experimental features
We may make beta, preview or experimental features available.
These features may be incomplete, inaccurate, unstable or withdrawn without notice. You should not rely on a beta or experimental feature for important health, safety or record-keeping purposes.
Additional terms may apply to particular beta features.
19. Suspension and termination
You may stop using the Service at any time.
We may suspend, restrict or terminate your access where we reasonably believe that:
- you have materially or repeatedly breached these Terms;
- your use creates a safety, security or legal risk;
- your account has been used fraudulently or without authorisation;
- suspension is necessary to protect another user or third party;
- we are required to do so by law or an app-distribution platform; or
- we discontinue the Service.
Where reasonably possible, we will provide notice and an opportunity to remedy the issue before terminating your account, unless immediate action is reasonably necessary.
Termination does not affect rights and obligations that arose before termination.
Provisions which by their nature should continue after termination, including intellectual-property, liability, dispute and Apple-specific provisions, will continue to apply.
20. Account deletion
You may initiate deletion of your Protocol account using the account-deletion feature available within the App.
Deleting your account will result in deletion or anonymisation of associated personal data in accordance with our Privacy Policy, subject to:
- information we are legally required to retain;
- security and fraud-prevention records;
- records needed to establish, exercise or defend legal claims;
- backup deletion cycles; and
- information that has been irreversibly anonymised.
Account deletion may be irreversible. You may lose access to your entries, protocols, history and other account information.
Deleting your Protocol account does not automatically cancel an Apple subscription. You must cancel any Apple-billed subscription separately through your Apple Account settings.
21. Disclaimers
Nothing in these Terms excludes warranties or rights that cannot legally be excluded.
Subject to those rights, the Service is provided on an “as available” basis.
We do not warrant that:
- the Service will meet every requirement;
- all information will be complete, accurate or current;
- calculations or automated outputs will be error-free;
- reminders will always be delivered;
- every peptide, substance or interaction will be covered;
- the Service will be continuously available; or
- use of the Service will produce a particular health outcome.
Unless expressly stated and supported by applicable regulatory clearance, the Service is not intended to operate as a regulated medical device or to diagnose, prevent, monitor, predict, prognose, treat or alleviate a disease or medical condition.
No information within the Service should be interpreted as a guarantee that a substance is safe, effective, genuine, legal or suitable for you.
22. Our responsibility to consumers
Nothing in these Terms limits or excludes liability where doing so would be unlawful, including liability for:
- death or personal injury caused by our negligence;
- fraud or fraudulent misrepresentation;
- breach of rights that cannot be excluded under applicable consumer law; or
- any other liability that cannot legally be limited or excluded.
If you use the Service as a consumer, we are responsible for losses that are a foreseeable result of our breach of these Terms or our failure to use reasonable care and skill.
We are not responsible for a loss that was not reasonably foreseeable when you accepted these Terms.
We are not responsible for loss or harm caused by:
- information you entered incorrectly;
- your failure to verify an output;
- your failure to follow professional medical advice;
- use of an unlawful, counterfeit, contaminated, incorrectly labelled or unapproved product;
- reliance on reminders as your sole reminder method;
- a third-party service outside our reasonable control;
- use of the Service contrary to these Terms; or
- use of the Service for business, professional, clinical or commercial purposes.
The Service is provided for personal and domestic use. We are not responsible to consumers for business losses, including loss of profit, revenue, business opportunity, goodwill or anticipated savings.
23. Business use
If you use the Service for any business, professional or commercial purpose, you confirm that you have authority to bind the relevant organisation.
To the maximum extent permitted by law:
- all implied conditions, warranties and representations are excluded;
- we will not be liable for indirect or consequential loss;
- we will not be liable for loss of profit, revenue, business, contracts, opportunity, goodwill, anticipated savings or data; and
- our total aggregate liability arising in connection with the Service will not exceed the greater of £100 or the fees paid by you to us during the 12 months preceding the event giving rise to the claim.
The limitations in this section do not apply to liability that cannot lawfully be limited.
24. Indemnity for unlawful business use
If you use the Service for business, professional, clinical or commercial purposes, you will compensate us for reasonable losses, liabilities, costs and expenses arising from:
- your unlawful use of the Service;
- your material breach of these Terms;
- your infringement of another person’s rights; or
- a claim resulting from medical or professional services you provide to another person using information from the Service.
This section does not apply to consumers acting wholly or mainly outside their trade, business, craft or profession.
25. Changes to these Terms
We may update these Terms to reflect:
- changes to the Service;
- new features;
- legal or regulatory requirements;
- safety or security concerns; or
- changes to third-party platform requirements.
The latest version will be made available through the App or website.
Where a change materially affects your rights, we will provide reasonable notice through the App, by email or by another appropriate method.
Changes will not retrospectively alter rights or obligations that arose before the updated Terms took effect.
If you do not agree to an updated version, you must stop using the Service and may delete your account.
26. Transfer of this agreement
We may transfer our rights and obligations under these Terms to another organisation, including as part of a merger, acquisition, corporate reorganisation or sale of the Service.
We will notify you where required by law and will ensure that the transfer does not reduce your mandatory consumer rights.
You may not transfer your account or your rights under these Terms to another person without our written permission.
27. General legal provisions
If a court or competent authority finds that part of these Terms is unlawful or unenforceable, the remaining provisions will continue in effect.
A delay or failure by us to enforce a provision does not waive our right to enforce it later.
These Terms, together with our Privacy Policy and any additional terms expressly presented for a particular feature or purchase, constitute the agreement between you and us concerning the Service.
Nothing in these Terms creates a partnership, employment relationship, agency or joint venture between you and Protocol.
28. Governing law and disputes
These Terms are governed by the laws of England and Wales.
If you are a consumer resident in the United Kingdom, you may bring legal proceedings in the courts of the part of the United Kingdom in which you live.
If you are a consumer resident outside England and Wales, you may also have mandatory rights under the laws of your usual country of residence. Nothing in these Terms removes rights that cannot lawfully be removed.
If you use the Service for business purposes, the courts of England and Wales will have exclusive jurisdiction over disputes arising from these Terms or the Service.
Before commencing formal proceedings, you and Protocol agree to make reasonable efforts to resolve the dispute directly.
29. Additional terms for Apple App Store users
This section applies where you download or use the App through Apple’s App Store.
29.1 Agreement with Protocol, not Apple
These Terms are concluded between you and Protocol, not Apple Inc. (“Apple”).
Protocol, and not Apple, is solely responsible for the App and its content, subject to these Terms.
29.2 Scope of the Apple licence
Your licence to use the App is limited to a non-transferable licence to use it on Apple-branded products that you own or control, as permitted by the Apple Media Services Terms and Conditions and applicable usage rules.
The App may also be accessed and used by other accounts associated with the purchaser where permitted through Family Sharing or volume purchasing.
29.3 Maintenance and support
Protocol, and not Apple, is responsible for providing maintenance and support for the App as required under these Terms or applicable law.
Apple has no obligation to provide maintenance or support for the App.
29.4 App warranties
Protocol is responsible for any warranties applying to the App, whether express or implied by law, to the extent those warranties have not been validly excluded.
If the App fails to conform to an applicable warranty, you may notify Apple and Apple may refund the purchase price paid for the App, if any.
To the maximum extent permitted by law, Apple has no other warranty obligation concerning the App. Protocol is responsible for other claims, losses, liabilities, damages, costs or expenses attributable to a failure to conform to an applicable warranty.
29.5 Product claims
Protocol, and not Apple, is responsible for addressing claims by you or a third party relating to the App or your possession or use of it, including:
- product-liability claims;
- claims that the App does not comply with a legal or regulatory requirement; and
- claims arising under consumer-protection, privacy or similar legislation.
Nothing in these Terms limits Protocol’s responsibility beyond what is permitted by applicable law.
29.6 Intellectual-property claims
If a third party claims that the App or your possession or use of it infringes that party’s intellectual-property rights, Protocol, and not Apple, will be responsible for the investigation, defence, settlement and resolution of that claim.
29.7 Legal compliance
You represent and warrant that:
- you are not located in a country subject to a United States Government embargo or designated by the United States Government as a “terrorist supporting” country; and
- you are not listed on a United States Government list of prohibited or restricted parties.
29.8 Third-party terms
You must comply with applicable third-party terms when using the App, including your mobile-network, internet-service and Apple Account terms.
29.9 Apple as third-party beneficiary
You and Protocol acknowledge and agree that Apple and its subsidiaries are third-party beneficiaries of these Terms.
When you accept these Terms, Apple will have the right, and will be deemed to have accepted the right, to enforce these Terms against you as a third-party beneficiary.
30. Developer and contact information
The developer and service provider responsible for Protocol is:
Legal name: Thomas Smith
Email: team@joinprotocol.io
Website: joinprotocol.io
Please send questions, complaints, support requests or legal notices concerning the Service to the contact details above.